Salt & Chilli - Policies & Customer Information

These Terms & Conditions apply to all customers of Salt & Chilli Dosa & Biryani House. By using our website or dining with us, you agree to these terms and conditions.

Terms & Conditions

General Use
By accessing our website or dining with Salt & Chilli, you agree to comply with our terms and conditions. These may be updated from time to time without prior notice.

Orders & Payments
All prices include GST and may be subject to change. Orders must be paid at the time of purchase unless otherwise arranged. Customers are responsible for providing accurate order and contact details to ensure smooth processing.

Delivery Policy
Delivery is available within a 20km radius of Launceston, including surrounding areas such as Newstead, South Launceston, Kings meadows, Youngtown, Riverside, and Legana. Delivery times may vary depending on traffic, weather conditions, and demand. Delays caused by third-party services or external factors are outside our control.

Cancellations & Refunds
Orders can only be cancelled before preparation begins. Approved refunds are typically processed within 3–5 business days. Any payment or technical issues must be reported with supporting proof for review.

Reservations
Group bookings of 10 or more guests may require a deposit to secure seating. Cancellations made within 24 hours of the booking time may result in the forfeiture of the deposit.

Promotions & Loyalty
Promotional offers and discounts may change or end at any time without notice. Loyalty rewards, if applicable, hold no cash value and are subject to program conditions.

Customer Responsibility
Customers are expected to provide accurate information and behave respectfully while using our services. Misuse of services or inappropriate behavior may result in refusal of service.

Limitation of Liability
Salt & Chilli is not liable for indirect losses or damages. Our liability is limited to the value of the order placed.

Force Majeure
We are not responsible for delays or disruptions caused by events beyond our control, including natural disasters, emergencies, or other unforeseen circumstances.

Privacy Policy

What We Collect
We may collect personal information such as your name, contact details, delivery address, and order history.

How We Use Information
Your information is used to process orders, respond to enquiries, improve customer service, and send promotional updates if you have opted in.

Data Sharing
We do not sell or rent personal data. Information is only shared with trusted payment processors and delivery partners when required to complete your order.

Cookies & Tracking
Our website may use cookies and tools such as Google Analytics and Facebook Pixel to improve user experience. You can disable cookies through your browser settings if preferred.

Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 13. If such data is identified, it will be removed promptly.

Security
We take reasonable steps to protect your personal information. Payment details are encrypted and securely processed through trusted systems.

Allergen Advice

Important Notice
Our food may contain allergens such as dairy, nuts, gluten, sesame, soy, eggs, seafood, mustard, and sulphites.

Cross-Contamination
As all meals are prepared in a shared kitchen, we cannot guarantee an allergen-free environment.

Special Dietary Needs
We offer vegetarian, vegan - friendly options. However, trace allergens may still be present in all dishes.

Disclaimer
Customers with food allergies are advised to inform staff before ordering and consume food at their own discretion.

Accessibility Statement

Salt & Chilli is committed to ensuring access to our site and services for all users.
If you encounter difficulty placing an order or navigating our site, please contact us directly and we’ll assist promptly.

Complaint Resolution

If you’ve had an issue with your order or service:

Please contact us within 24 hours of your visit or delivery.
Include your name, contact info, and order details (if available).
We aim to respond within 1–2 business days and resolve concerns fairly.